Privacy Policy

Effective Date: 01 April 2020
Company Name: HealthPeak360
Website: healthpeak360.com
Contact: 200 Modderfontein Rd, Edenvale, Johannesburg, 1609

1. Introduction

At HealthPeak360, your privacy is important to us. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or use our services.

By continuing to browse or use our site, you consent to the terms outlined in this policy.

2. Information We Collect

We collect personal data when you interact with our website, place an order, or contact us. This may include:

Identity Details: Your name and ID number (where required)
Contact Details: Email address, delivery address
Order Information: Products purchased, order history, payment confirmations
Technical Data: IP address, browser type, device data, cookies
Communication: Emails, messages, or queries sent to our support team

3. How We Use Your Information

Your data is used to:

Process and deliver orders efficiently
Provide customer support and respond to your enquiries
Send you updates on your orders and promotional offers (only with your consent)
Improve our website and shopping experience
Meet legal and regulatory requirements

4. Sharing Your Information

We do not sell your personal information. Your data may be shared with:

Service Providers: Couriers, payment gateways, hosting partners
Regulatory Authorities: If required by law or court order

All service providers are contractually obligated to safeguard your information in line with POPIA.

5. Data Security

We take reasonable steps to protect your information through:

Secure server and payment encryption
Restricted internal access
Regular security monitoring and updates

6. Your Rights Under POPIA

You have the right to:

Access the information we hold about you
Request corrections or updates
Object to certain types of data processing
Request deletion where legally permissible

To exercise your rights, contact us at support@healthpeak360.com

7. Data Retention

We retain your information only for as long as necessary to fulfil our services and comply with applicable legal requirements.

8. Cookies and Website Analytics

We use cookies to enhance functionality and analyze site usage. You can disable cookies in your browser settings, though some features may be limited.

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, contact us at:

Address: 200 Modderfontein Rd, Edenvale, Johannesburg, 1609
Email: support@healthpeak360.com

Phone: +27827163426